0
Your Shopping Cart is Empty

Frequently Asked Questions

Can I redeem my Dick Smith Voucher at World For Pets?

11 Jan, 2016

Yes, World For Pets is happy to help out customers who have Dick Smith Vouchers in their time of need, Subject to Terms and Conditions below.

Online

Terms And Conditions

Your Dick Smith Voucher must be sent Via Registered Mail to RSPCA Queensland (Attention Retail ) prior to the 31st of March 2016. The card need to be accompanied with a valid email address and contact telephone number.

World For Pets will then email you a Voucher for 50% of the Value of the Dick Smith Voucher eg-Dick Smith $100 Voucher = $50 World For Pets Voucher- Customer must spend $100 Online in one Transaction

The World For Pets voucher issued must be redeemed within 6 months of date of issue.

When redeeming the World For Pets voucher, the total value of the order is to be double the value of the World For Pets Voucher issued (eg World For Pets voucher issued = $50, the order value should be $100).

Please note vouchers maybe partially redeemed , but no change will be given and cannot be reused.

Your Dick Smith Voucher becomes the property of World For Pets.

  

Instore

Bring your Dick Smith Voucher into one of our World For Pets Stores and World For Pets will offer 50% of the Value of the Dick Smith Voucher to be used in store. Subject to Terms and conditions below

 Terms And Conditions

To receive this offer you must present your Dick Smith Card in Store, and spend the value of the card instore.

eg-Dick Smith Voucher $100 = World For Pets spend $100 in store, pay $50 cash & redeem $50 from the Dick Smith Voucher. Customer must spend $100 in one Transaction.

Please note vouchers maybe partially redeemed , but no change will be given.

Your Voucher becomes the property of World For Pets.

 

This offer is not to be used in conjunction with any other offer.

Your Dick Smith Voucher becomes the property of World For Pets once redeemed by us.


Is your pricing in the stores the same as online?

29 May, 2014

Yes, the majority of prices online are the same in our stores, however from time to time we do have different pricing on some Petfood Ranges and some flea treatments.( Our suppliers in some cases offer exclusive discounts for online only. )

Rest assured We are constantly checking prices at pet stores and online competitors to ensure we offer some of the lowest prices in Australia, and best of all when you shop at World For Pets, all the profits go to the animals in the  care of the RSPCA's throughout Australia. Please note not all products are available in all stores.


How Does The Loyalty/Companion Rewards Work?

14 Oct, 2013

World For Pets Loyalty Club/Companions Terms and Conditions

Membership Eligibility

  • No purchase is necessary to enroll in World For Pets Loyalty Club (WFP Loyalty Club). Points will not be credited until an individual becomes a Member.
  • An email address or physical address is required for a Member to receive Rewards communications.
  • Member must be 16 years of age or older to participate.

Benefits

  • Reward Points will be accrued at the rate of one (1) point per $1 dollar spent at any World For Pets store or on www.worldforpets.com.au excluding GST, except as excluded below.
  • Advance notification of and access to new stock arrivals
  • “Members only” reward promotions
  • 100% of profits got to the RSPCA. World For Pets is actually owned by the RSPCA, your purchases help the RSPCA care for the animals in our care.
  • Rewards Points can only be redeemed at any World For Pets store or online at www.worldforpets.com.au .

General Terms

  • Reward Points are based on total account spending in World For Pets stores or online at  www.worldforpets.com.au
  • Account spending can be on one purchase or through multiple purchases.
  • Existing registered users can enrol in WFP Loyalty Club.  
  • Members must ensure that his/her member number is provided at the point of checkout in any World For Pets store or linked to their www.worldforpets.com.au purchase prior to order checkout in order to receive reward points for the purchase. These Points will be emailed out the month following the purchase ( February purchases will be paid in March normally by 10th of the month)
  • Member is responsible for maintaining accurate and updated personal information online at www.worldforpets.com.au.
  • Reward Points are not assignable, saleable, transferable, replaceable or redeemable for cash, other than as stated herein.
  • World For Pets is not responsible for rewards not received as a result of Member's failure to provide an accurate email address and/or update Member's personal information.
  • The WFP Loyalty Club program is continuous; no subsequent registration is required.  
  • World For Pets maintains the right to terminate Members or change rules, terms and conditions at any time.
  • Reward Points initially earned on an item which is returned will be deducted in the period of the return. Returns may cause a negative Rewards Dollars balance.

 

Accrual Rules

  • Member is solely responsible for all federal, state and local taxes, where applicable.
  • Reward Points are earned on all eligible transactions completed at World For Pets stores or online at www.worldforpets.com.au
  • All eligible purchases are applied towards Reward Points, and details of Reward Points are issued to the address details provided by the member.
  • If account is inactive for 365 days, it may be reset to zero (0). Inactive is defined as not having any purchase activity posted to the member number associated with the account.
  • If a Member believes his or her eligible purchase was incorrectly applied toward earning Reward Points they should contact World For Pets via info@worldforpets.com.au.
  • Requests for account corrections must be received by World For Pets within 90 days from the date of activity.
  • Written requests should include the Member’s name, member number, address and daytime telephone number and/or e-mail address.
  • Failure to supply the adequate and unaltered documentation may result in denial of such credits.
  • Points may also be earned for engaging in non-purchase behavior online, such as completing a Member profile or answering a survey, with Reward Points increments varying at World For Pets discretion.
  • Reward Points may be converted to limited life gift vouchers for member use once a balance of 100 Reward Points is reached. If a gift voucher is issued to a member, the member must use the voucher prior to the expiry date. Refer World for Pets voucher policy regarding partial redemption and balance forfeiture of vouchers.     
  • Trade clients are excluded from the WFP Loyalty Club program
  • Reward Points will be accrued at the rate of one (1) point per $1 dollar spent at any World For Pets store or on www.worldforpets.com.au excluding GST, excluding shipping, donations, gift vouchers and any other specifically excluded products and/or promotions.

Reward Issuance and Redemption

  • World For Pets is not responsible for lost or stolen Reward Points.
  • Reward Points notification will be sent via email as first preference

Cancellation and Termination Policy

  • World For Pets may terminate the WFP Loyalty Club at any time.
  • Upon termination of the WFP Loyalty Club, Member forfeits any inactivated rewards or accrued points.
  • Repeated return of merchandise as part of this rewards program shall result in termination of Member’s Rewards account if in World For Pets sole opinion the behaviour is determined to be fraudulent.

Modification of Program Policy

  • World For Pets reserves the right to end or modify the WFP Loyalty Club at any time without notice.
  • We may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Member's card after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions. If you have an order that has been accepted by us, the terms and conditions that will apply to the order, are the terms and conditions that applied at the time you placed your order
  • Terms and Conditions for the WFP Loyalty Club will be posted on website at www.worldforpets.com.au.
  • Changes to the Program terms and conditions will be posted online at www.worldforpets.com.au.
  • Continued use of Member's card constitutes acceptance of any amendments to the WFP Loyalty Club.

Member Privacy Policy

  • World For Pets privacy policy and standards will apply. See our privacy policy online at www.worldforpets.com.au

Release of Liability or Limited Liability

  • Member releases World For Pets, and affiliate entities, and their respective officers, directors, employees and agents from and against any and all liability relating to WFP Loyalty Club or this agreement.

Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

  • using the web site www.worldforpets.com.au
  • completing your registration through the www.worldforpets.com.au website
  •  obtaining or ordering products from us using the www.worldforpets.com.au website

 

 


How much postage will I pay?

19 Mar, 2013

We have been able to negotiate a super keen price Australia wide, orders under 20kg will be $9-00 postage.

World For Pets  offers a reliable and affordable delivery service to all metro and  regional locations within Australia including Tasmania. At this time we  do not deliver internationally.

Please note we do ship items to PO Box addresses, as we use Australia Post and also use specialised couriers for our distribution. 

Our shipping system is automated and highly reliable.  We generally ship within 7 days for any order received prior to 11am EST on a working day.  However during peak times Easter and Christmas shipping can take up to 8-14  (Australia Shipping) working days from finalising your order.  Rest assured we take every step we can to get your orders sent out quickly and at the lowest possible cost.  As Australia's largest Pet Superstore we are very experienced at shipping.  

 


Im a Volunteer, Member, Staff, do I get a discount ?

5 Dec, 2012

Yes you do. But the discount is via a voucher that will be emailed to you. Its really easy, simply join our World For Pets loyalty club.

How it works is -

All purchases will accumulate points, once the points total $100 spend- a voucher will be sent to you in the month following your purchase.(refer Loyalty club terms and conditions)

So the more you support the World For Pets store, the greater your reward.

 


Can I claim donations on this site as a tax deduction?

27 Jun, 2012

Yes,all donations can be claimed.


What does donate mean, when i'm adding a product to my cart ?

27 Jun, 2012

You can select any product and support the RSPCA by donating it to a shelter in Australia.


I have lost or forgotten my Password, How do I get a new one.?

23 Jun, 2012

Simply go to the home page,Click on the Logon section (top of page), then select forgotten Password.


How do I return goods?

23 Jun, 2012

You need to contact us by  email info@worldforpets.com.au fax or telephone. 

Fax 07 3258 5605

Ph 07 3258 5600

You will most likely be advised to return the items in question to:

RSPCA  Retail

Locked Bag 3000, Archerfield BH

QLD 4108

                                                                 

Please enclose a copy of your invoice and a note asking for the item to be exchanged for, if there is a large price difference we will need to call you to obtain credit card details, as our web site is a secured site and we are unable to view credit card details.


Is this site a secured web site.?

23 Jun, 2012

Shop with absolute peace of mind. All your credit card details go to the bank. We do not see them or store them on our site or on our computers. We receive the payment without ever seeing your credit card details. We only see whether the transaction is approved or not.


loader