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Frequently Asked Questions

World for Pets COVID-19 Commitment

24 Mar, 2020

The RSPCA World for Pets team would like to thank you for your continued support during these unprecedented times.

It is our mission to help you and your pet by supplying the food and essential items required for a healthy and happy pet.

Our teams are working closely with suppliers to ensure we have incoming stock, however, due to an increase in online orders we are currently experiencing delays with processing times.

RSPCA World for Pets Wacol store hours have been updated to Sundary to Thursday 10am to 6pm. 

RSPCA World for Pets Springwood store hours will remain the same however, our grooming services at this location will cease as of Saturday 28th March close of business.

As per our standard practice, we will stay in touch and communicate with you once your order has been shipped.

During this time, we ask that you limit your communication to our customer service team to urgent matters.

On behalf of all creatures great and small, thank you for your ongoing and continued support.


Sale Day Terms & Conditions

21 Jan, 2020

T & C for the World For Pets 25% off Online Only Sale are as follows

  • Prices are valid on the 25th and 26th of January 2020   
  • All Prices are Valid Online only ( not in store), and only while stocks last
  • 25% off pricing is off our Retail Prices 
  • No Rainchecks
  • Not In Conjunction With Any Other Offers
  • Some Exclusions may Apply
  • Not All in store products are Available Online
  • If Sale Items prices are below cost, loyalty members will not receive loyalty points 

What is the last day for Christmas Shipping of orders to Australian Destinations?

1 Dec, 2019

The last day for Christmas shipping of orders is the 10th of December.


Can I Select my own Password?

29 Sep, 2019

Yes once Registered you can log in and change your password.

West Paw Toy Guarantee

28 Aug, 2019

* Guarantee Conditions

Fine Print:

  • The supplier reserves the right to issue a refund, replacement, or an alternative product based on each individual situation.
  • One-time replacement or refund per household.
  • Valid receipt required for refunds or exchanges.

 


I have lost or forgotten my Password, How do I get a new one.?

25 Aug, 2019

Simply go to the home page,Click on the Logon section (top of page), then select forgotten Password.


Im a Volunteer, Member, Staff, do I get a discount ?

5 Aug, 2019

Yes you do. But the discount is via a voucher that will be emailed to you. Its really easy, simply join our World For Pets loyalty club.

How it works is -

All purchases will accumulate points, once the points total $100 spend- a voucher will be sent to you in the month following your purchase.(refer Loyalty club terms and conditions)

So the more you support the World For Pets store, the greater your reward.

 


Can I claim donations on this site as a tax deduction?

27 Jun, 2019

Yes,all donations can be claimed.


What does donate mean, when i'm adding a product to my cart ?

27 Jun, 2019

You can select any product and support the RSPCA by donating it to a shelter in Australia.


How do I return goods?

23 Jun, 2019

You need to contact us by  email info@worldforpets.com.au fax or telephone. 

Fax 07 3258 5605

Ph 07 3258 5600

You will most likely be advised to return the items in question to:

RSPCA  Retail

Locked Bag 3000, Archerfield BH

QLD 4108

                                                                 

Please enclose a copy of your invoice and a note asking for the item to be exchanged for, if there is a large price difference we will need to call you to obtain credit card details, as our web site is a secured site and we are unable to view credit card details.


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