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Frequently Asked Questions

Sale Day Terms & Conditions

22 Jan, 2019

The Conditions of Purchasing for the World For Pets 25% off Sale on the Weekend are as follows

  • All Prices are Valid only while stocks last
  • No Rainchecks
  • Floorstock Only
  • Not In Conjunction With Any Other Offers
  • Some Exclusions may Apply
  • Not All Specials will be Available in all stores or Online.

West Paw Toy Guarantee

28 Mar, 2018

* Guarantee Conditions

Fine Print:

  • The supplier reserves the right to issue a refund, replacement, or an alternative product based on each individual situation.
  • One-time replacement or refund per household.
  • Valid receipt required for refunds or exchanges.


Can I claim donations on this site as a tax deduction?

27 Jun, 2017

Yes,all donations can be claimed.

I have lost or forgotten my Password, How do I get a new one.?

25 Jun, 2017

Simply go to the home page,Click on the Logon section (top of page), then select forgotten Password.

Is this site a secured web site.?

23 Jun, 2017

Shop with absolute peace of mind. All your credit card details go to the bank. We do not see them or store them on our site or on our computers. We receive the payment without ever seeing your credit card details. We only see whether the transaction is approved or not.

How much postage will I pay?

19 Mar, 2017

We have been able to negotiate a super keen price Australia wide, orders under 20kg will be $9-00 postage.

World For Pets  offers a reliable and affordable delivery service to all metro and  regional locations within Australia including Tasmania. At this time we  do not deliver internationally.

Please note we do ship items to PO Box addresses, as we use Australia Post and also use specialised couriers for our distribution. 

Our shipping system is automated and highly reliable.  We generally ship within 2 to 4 Working days.  However during peak times Easter and Christmas shipping can take up to 8-14  (Australia Shipping) working days from finalising your order.  Rest assured we take every step we can to get your orders sent out quickly and at the lowest possible cost.  As Australia's largest Pet Superstore we are very experienced at shipping.  


Is your pricing in the stores the same as online?

27 Feb, 2017

Rest assured We are constantly checking prices at pet stores and online competitors to ensure we offer some of the lowest prices in Australia, and best of all when you shop at World For Pets, all the profits go to the animals in the  care of the RSPCA's throughout Australia. Please note not all products are available in all stores , also due to lower overheads,  often online prices are different to our store prices.

Please note we can not offer online prices in our physical stores.


Im a Volunteer, Member, Staff, do I get a discount ?

5 Dec, 2016

Yes you do. But the discount is via a voucher that will be emailed to you. Its really easy, simply join our World For Pets loyalty club.

How it works is -

All purchases will accumulate points, once the points total $100 spend- a voucher will be sent to you in the month following your purchase.(refer Loyalty club terms and conditions)

So the more you support the World For Pets store, the greater your reward.


Can I Select my own Password?

29 Nov, 2016

Yes once Registered you can log in and change your password.

How Does The Loyalty/Companion Rewards Work?

14 Oct, 2016

World For Pets Loyalty Club/Companions Terms and Conditions

Membership Eligibility

  • No purchase is necessary to enroll in World For Pets Loyalty Club (WFP Loyalty Club). Points will not be credited until an individual becomes a Member.
  • An email address or physical address is required for a Member to receive Rewards communications.
  • Member must be 16 years of age or older to participate.


  • Reward Points will be accrued at the rate of one (1) point per $1 dollar spent at any World For Pets store or on www.worldforpets.com.au excluding GST, except as excluded below.
  • Advance notification of and access to new stock arrivals
  • “Members only” reward promotions
  • 100% of profits got to the RSPCA. World For Pets is actually owned by the RSPCA, your purchases help the RSPCA care for the animals in our care.
  • Rewards Points can only be redeemed at any World For Pets store or online at www.worldforpets.com.au .

General Terms

  • Reward Points are based on total account spending in World For Pets stores or online at  www.worldforpets.com.au
  • Account spending can be on one purchase or through multiple purchases.
  • Existing registered users can enrol in WFP Loyalty Club.  
  • Members must ensure that his/her member number is provided at the point of checkout in any World For Pets store or linked to their www.worldforpets.com.au purchase prior to order checkout in order to receive reward points for the purchase. These Points will be emailed out the month following the purchase ( February purchases will be paid in March normally by 10th of the month)
  • Member is responsible for maintaining accurate and updated personal information online at www.worldforpets.com.au.
  • Reward Points are not assignable, saleable, transferable, replaceable or redeemable for cash, other than as stated herein.
  • World For Pets is not responsible for rewards not received as a result of Member's failure to provide an accurate email address and/or update Member's personal information.
  • The WFP Loyalty Club program is continuous; no subsequent registration is required.  
  • World For Pets maintains the right to terminate Members or change rules, terms and conditions at any time.
  • Reward Points initially earned on an item which is returned will be deducted in the period of the return. Returns may cause a negative Rewards Dollars balance.


Accrual Rules

  • Member is solely responsible for all federal, state and local taxes, where applicable.
  • Reward Points are earned on all eligible transactions completed at World For Pets stores or online at www.worldforpets.com.au  Please Note- Items at cost or under are not eligible to attract points.
  • All eligible purchases are applied towards Reward Points, and details of Reward Points are issued to the address details provided by the member.
  • If account is inactive for 365 days, it may be reset to zero (0). Inactive is defined as not having any purchase activity posted to the member number associated with the account.
  • If a Member believes his or her eligible purchase was incorrectly applied toward earning Reward Points they should contact World For Pets via info@worldforpets.com.au.
  • Requests for account corrections must be received by World For Pets within 90 days from the date of activity.
  • Written requests should include the Member’s name, member number, address and daytime telephone number and/or e-mail address.
  • Failure to supply the adequate and unaltered documentation may result in denial of such credits.
  • Points may also be earned for engaging in non-purchase behavior online, such as completing a Member profile or answering a survey, with Reward Points increments varying at World For Pets discretion.
  • Reward Points may be converted to limited life gift vouchers for member use once a balance of 100 Reward Points is reached. If a gift voucher is issued to a member, the member must use the voucher prior to the expiry date. Refer World for Pets voucher policy regarding partial redemption and balance forfeiture of vouchers.     
  • Trade clients are excluded from the WFP Loyalty Club program
  • Reward Points will be accrued at the rate of one (1) point per $1 dollar spent at any World For Pets store or on www.worldforpets.com.au excluding GST, excluding shipping, donations, gift vouchers and any other specifically excluded products and/or promotions.

Reward Issuance and Redemption

  • World For Pets is not responsible for lost or stolen Reward Points.
  • Reward Points notification will be sent via email as first preference

Cancellation and Termination Policy

  • World For Pets may terminate the WFP Loyalty Club at any time.
  • Upon termination of the WFP Loyalty Club, Member forfeits any inactivated rewards or accrued points.
  • Repeated return of merchandise as part of this rewards program shall result in termination of Member’s Rewards account if in World For Pets sole opinion the behaviour is determined to be fraudulent.

Modification of Program Policy

  • World For Pets reserves the right to end or modify the WFP Loyalty Club at any time without notice.
  • We may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Member's card after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions. If you have an order that has been accepted by us, the terms and conditions that will apply to the order, are the terms and conditions that applied at the time you placed your order
  • Terms and Conditions for the WFP Loyalty Club will be posted on website at www.worldforpets.com.au.
  • Changes to the Program terms and conditions will be posted online at www.worldforpets.com.au.
  • Continued use of Member's card constitutes acceptance of any amendments to the WFP Loyalty Club.

Member Privacy Policy

  • World For Pets privacy policy and standards will apply. See our privacy policy online at www.worldforpets.com.au

Release of Liability or Limited Liability

  • Member releases World For Pets, and affiliate entities, and their respective officers, directors, employees and agents from and against any and all liability relating to WFP Loyalty Club or this agreement.

Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

  • using the web site www.worldforpets.com.au
  • completing your registration through the www.worldforpets.com.au website
  •  obtaining or ordering products from us using the www.worldforpets.com.au website