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Frequently Asked Questions

Promotions and Use of Discount Codes

7 Jul, 2021

As a non-for-profit, where every dollar raised goes toward helping animals in need, it is important that our customers abide by these terms of use in order to contribute to the raising of funds and not the loss of funds for the organization and its cause.

RSPCA World for Pets works hard to offer the best products and offers to our customers. This includes promotions such as discounted products or vouchers through our website, e-mail, advertisements, and Loyalty Program. As a customer of the website, or a registered member of our Loyalty Program or newsletter, you may be eligible to receive these promotions that include special voucher codes, discounted prices and other promotions.

The terms of use for promotions are outlined below.

  • You may only use one promotion code per order.
  • These promotions are limited to one promotion per order, and in some cases can only be redeemed once per person.
  • All promotion codes are available for a limited time and cannot be used once expired.
  • These promotions are not redeemable for cash.

In order to allow fair redemption and distribution of promotions to all our customers, RSPCA World for Pets may restrict redemption to one per client, and one per client in a specified timeframe.

The excessive abuse or misuse of promotions and codes may result in order cancellation or membership cancellation. Where this occurs, you will be informed and the appropriate action taken.

World for Pets COVID-19 Commitment & Store Opening Hours

29 Jun, 2021

In light of recent Government announcements our World For Pets Stores are temporarily closed. Please phone your local store to for any updates for services and trading.

The RSPCA World for Pets team would like to thank you for your continued support during these unprecedented times.

It is our mission to help you and your pet by supplying the food and essential items required for a healthy and happy pet.

Our teams are working closely with suppliers to ensure we have incoming stock, however, due to an increase in online orders we are currently experiencing delays with processing times.

As per our standard practice, we will stay in touch and communicate with you once your order has been shipped.

During this time, we ask that you limit your communication to our customer service team to urgent matters.

On behalf of all creatures great and small, thank you for your ongoing and continued support.



Easter Holiday FAQs

29 Mar, 2021

Thank you for supporting the RSPCA World for Pets stores, where 100% of profits goes back to animals in need.

We will be closed for the Easter period, from Friday 2nd to Monday 5th April.

Any online orders received after 12pm Wednesday 31st March will be processed after the Easter Holiday period, when we return on Tuesday 6th April.

It is our mission to supply the food and essentials items that keeps your pets happy and healthy. Please be patient during this time as our small team works through your orders.

Fraud Awareness

22 Sep, 2020

The RSPCA World for Pets team are committed to promoting and maintaining an organisation free from fraud. If we suspect an order to be fraudulant, our customer service team will hold the order until we can confirm legitimacy. If we are unable to confirm legitmacy, the order will can cancelled.

At World For Pets we are committed to providing our customers with the best products and service.

If you have any questions please speak to our Customer Service team by phoning 1300 787 743 or emailing info@worldforpets.com.au. Customer Service operating hours are Monday to Friday 8am to 4pm.

Sale Day Terms & Conditions

21 Jan, 2020

T & C for the World For Pets 25% off Online Only Sale are as follows

  • Prices are valid on the 25th and 26th of January 2020   
  • All Prices are Valid Online only ( not in store), and only while stocks last
  • 25% off pricing is off our Retail Prices 
  • No Rainchecks
  • Not In Conjunction With Any Other Offers
  • Some Exclusions may Apply
  • Not All in store products are Available Online
  • If Sale Items prices are below cost, loyalty members will not receive loyalty points 

Can I Select my own Password?

29 Sep, 2019

Yes once Registered you can log in and change your password.

West Paw Toy Guarantee

28 Aug, 2019

* Guarantee Conditions

Fine Print:

  • The supplier reserves the right to issue a refund, replacement, or an alternative product based on each individual situation.
  • One-time replacement or refund per household.
  • Valid receipt required for refunds or exchanges.


I have lost or forgotten my Password, How do I get a new one.?

25 Aug, 2019

Simply go to the home page,Click on the Logon section (top of page), then select forgotten Password.

Im a Volunteer, Member, Staff, do I get a discount ?

5 Aug, 2019

Yes you do. But the discount is via a voucher that will be emailed to you. Its really easy, simply join our World For Pets loyalty club.

How it works is -

All purchases will accumulate points, once the points total $100 spend- a voucher will be sent to you in the month following your purchase.(refer Loyalty club terms and conditions)

So the more you support the World For Pets store, the greater your reward.


Can I claim donations on this site as a tax deduction?

27 Jun, 2019

Yes,all donations can be claimed.